Situational Communication

How to Connect With People More Often

Overview

How important is communication to the success of your employees? According to Tom Peters in the Management Advantage, 82 percent of workplace problems are related to miscommunication. In this highly interactive course, participants will learn how to communicate with diplomacy, tact and credibility - by minimizing misunderstanding, stress and frustration during the communication process. 

Participants Will Learn:· 

	How to leverage the communication matching strategy to significantly strengthen their effectiveness.
	6 ways to use voice and body language to create a more powerful impact.
	How to tell the difference between imagined problems and reality in the communication process.
	The biggest communications mistake most people make - and how to avoid it.
	2 critical components involved in active listening.
	The role that perception plays in interpersonal communications.
	How to effectively use questions in the communication process.
	When a lot of detail can hurt the communication process – and when it can help.
	An easy-to-use technique to remember a person’s name.
	How to really mean what you say and say what you mean, in an assertive way that minimizes misunderstandings.
	How to naturally and comfortably use eye contact, hand gestures and voice to become more confident in the communication process.